The present General Terms and Conditions are concluded

on the one hand, 

By Green Rafa company,

Limited company with a 1000,00 € capital,

Whose head office is located at 33 rue de Prony, 75017 Paris

Tél. : (+33)1 53 81 00 11

Company number (SIRET): 78895565600038

Intracommunity VAT number:  FR47897673158

hereinafter referred to as: Cakespace

managng the website


And, on the other hand, 

by any person or entity wishing to make a purchase via the website, hereinafter referred to as "the buyer".


These conditions of sale are intended to define the contractual relationship between Green Rafa and the buyer and the conditions applicable to any purchase made through the website The acquisition of a product via this site implies acceptance without reservation by the buyer of these conditions of sale. The buyer acknowledges having read them before ordering. Before any transaction, the buyer declares on the one hand that the purchase of products on the site has no direct link with his professional activity and is limited to a strictly personal use and on the other hand to have the full legal capacity allowing him to engage under the present general conditions of sales.

Green Rafa company keeps the possibility to modify these conditions of sale at any time, in order to comply with any new regulation or to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the buyer’s order. The terms and conditions are available to consumers on the website, and therefore directly available for consultation.


The offered products are those listed on the website of the company Green Rafa, within the limits of available stocks. The company Green Rafa keeps the right to modify at any time its product assortment.

Each product presented on the website is accompanied by a description of its main technical characteristics (quantity, use, composition, etc.). The photographs are the most faithful possible but do not engage Cakespace. The sale of the products presented on the website is intended for all buyers residing in countries that fully authorize the entry of these products into their territory.


The prices appearing on the product pages of the site are in Euros (€), including all taxes as weel as the VAT applicable to the day of the order. Any change in the VAT rate may reflect on the price of products. Green Rafa company keeps the right to change its prices at any time. However, it remains that the price listed on the website on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery charges. The latter are charged in addition to the price of the products purchased according to the total amount of the order. In metropolitan France, for any order greater than or equal to 65 euros - all taxes included, shipping costs are free in metropolitan France. For any order inferior to 65 euros - all taxes included, a contribution to the shipping costs will be charged to the buyer. All taxes included.


The buyer must create an account on the website before proceeding with any order. This can be done by clicking on the "My Account" section on the top right of the home page. At each visit on the site, the buyer will have to log in in order to consult his account or to place an order. 

Order payment is made online by bank transfer, by credit card or by the PayPal service. The price of the products is due in full after confirmation of the order. Our site is subject to the secure systems.

By confirming his order, the buyer accepts the present conditions of sale, and acknowledges having perfect knowledge of them. He also renounces to take advantage of his own conditions of purchase. All data provided by the buyer and the recorded confirmation will be considered as proof of the transaction. If the buyer has an e-mail address and if he has provided it on his order form, the company Green Rafa will send him by e-mail the confirmation of the registration of his order.

Any modification of the order by the buyer after confirmation of the order is subject to the acceptance of the Seller. 


The company Green Rafa keeps full ownership of the products sold until the collection of the purchase. 


Under Article L121-20 of the Code de la consommation, the buyer has a period of fourteen working days from the delivery of his order to exercise his right of withdrawal and return the product to the seller to obtain an exchange or refund without penalty, except for the cost of return.

The buyer can return the products to the following postal address : 33 Rue de Prony, 75017, Paris, France, after validation by the customer service.

Returned products must be new, unused, and if applicable in their original packaging. Any item damaged or opened by the buyer will not be accepted. The return is made after reception and confirmation of the complaint by the Seller. The buyer must also provide proof of the return.

The buyer will be reimbursed for the full amount of his order, at the invoiced price, except for the delivery and return costs, within 10 days from the receipt by Green Rafa of the returned order. This refund will be made by the same means of payment as that used for the initial transaction.

If the return is refused by the company for the reasons set out above, the products will then be returned to the buyer at the latter's expense without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the products sold.


Deliveries are made to the address indicated on the order form, which can only be at the location previously agreed. The orders are made by Chronopost, Fedex, DPD delivery services with follow-up.

Green Rafa undertakes to deliver the products within the time indicated on the page of validation of the order by the buyer, namely :

  • From 1 to 3 days in metropolitan France
  • From 1 to 5 days in the countries of the European Union

Delivery period includes the time for processing the order as well as the time for delivery. Time limits do not apply in case of force majeure or fortuitous situations. 

Delivery times are only given for information purposes only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The company Green Rafa may provide by e-mail to the buyer the tracking number of his package. 

Delivery can be made in different ways: 

  • direct delivery of the product to the buyer by the carriers depending on the size of the object
  • home delivery
  • pick-up in a relay point.

If the parcel is deposited at a collection point, it must be withdrawn by the buyer within usually 14 days from the notice of availability. Otherwise, Green Rafa may, after a formal notice from the buyer, without effect, proceed to the withdrawal of the package and cancel the order. The delivery costs will not be refunded, and the possible return costs will be charged to the buyer.

Risks associated with transport are the responsibility of the buyer from the time the items leave the premises of the company Green Rafa. The buyer is required to verify in the presence of the employee of the Post Office or the delivery man, the condition of the packaging and its contents upon delivery. In case of damage during transport, any protest must be made to the carrier within three days of delivery.


All products supplied by Green Rafa benefit from the legal guarantee provided by Articles 1641 and following of the Code Civil. In case of non-conformity of a product sold, it may be returned to Green Rafa Company, which will take it back and proceed to an exchange or a refund. 

All products supplied by Green Rafa benefit from the legal guarantee of conformity provided for in Articles L. 217-4 and following of the Code de la Consommation or the guarantee of hidden defects provided for in Articles 1641 and following of the Code Civil. The French law applicable to the contract cannot have the effect of depriving the buyer residing in another Member State of the provisions on guarantees granted to him by his national law in application of the directive of 25 May 1999 on the sale of consumer goods and guarantees. Green Rafa is bound by the warranty for hidden defects in the item sold that make it unfit for the use for which it was intended, or that reduce this use to such an extent that the purchaser would not have acquired it, or would have given only a lower price for it, if he had known about them. The buyer can decide to implement the guarantee against the hidden defects of the sold thing in the sense of the article 1641 of the Code Civil. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Code Civil.

If delivery has not been made within 14 days following the date of the online order, the buyer may request a refund within 30 days. This period does not apply in case of force majeure.

All claims, requests for exchange or refund must be made to the following address:, within 14 days after delivery.


In case of dispute, the buyer must send an amicable complaint to Green Rafa by e-mail to


In the process of distance selling, Green Rafa is bound only by an obligation of means. Its responsibility could not be engaged for a damage resulting from the use of the Internet network such as a loss of data, an intrusion, a virus, a rupture of the service, or other problems of this type. 


All elements of the site are and remain the exclusive intellectual property of Green Rafa company, or partners who have granted a license. No one is allowed to reproduce, exploit, or use in any capacity whatsoever, even partially, elements of this site whether photo, logo, visual, general structure or text.


Green Rafa company undertakes to preserve the confidentiality of information provided by the buyer in the context of the use of certain services. Any information concerning him is subject to the provisions of French Law No. 78-17 of 6 January 1978. As such, the Internet user has a right to access, modify and delete information about him. He can make the request at any time at the following address: